Level up your customer profiles using info from social interactions to drive personalized experiences.
See how top brands use this feature in their playbook
Built in partnership with
Official partner of
Power your community and marketing strategies with full context from social interactions - who engaged, when, and what they said.
Cook up your very own social CRM
.svg)
We capture, organize, and make sense of comments, DMs, mentions, and tags from every follower and non-follower so you can understand their engagement habits, interests, and behaviors.
Sniff out contact info from convos automatically
When followers share emails, phone numbers, or addresses in comments or DMs, we instantly detect and add this information to their profiles. No more copying and pasting or manual data entry.
View complete audience timelines
See a chronological feed of every interaction a follower has had with your brand. Understand the complete relationship history with context that matters.
Tree Hut wanted to get product demand info from their Instagram engagement. Scrollmark helped them turn the unstructured feedback across thousands of comments into product and marketing insights.
Tree Hut’s story
Scrollmark gave us visibility into customer sentiment that we simply couldn't achieve before. What used to take weeks of manual analysis now happens automatically.
Next-gen social listening helps you get instant product feedback and spot trends without expensive market research or focus groups.
Track product mentions automatically
When followers rave about your "Vanilla Body Scrub" or complain about your "Retinol Serum," we instantly tag and categorize the interaction in your social CRM, helping you get actionable product and marketing insights.
Measure sentiment across your product line
See which products are getting love and which need attention with automated positive/negative sentiment tracking.
Create launch performance reports from social data
Gauge how your new product drops are performing based on real social conversations, not just sales data, and then tweak it all up for your next launch.
Email with social context
When someone comments or DMs you on TikTok, Instagram, or Facebook, asking about a product, automatically send them targeted info, reviews, or special discount code.
SMS at perfect moments
When followers express interest in a product that's about to restock via DMs or comments, notify them directly via SMS for lightning-fast conversions.
Target ads with deadly precision
Target ads to people who have actively engaged with specific product content on your socials - dramatically improving ROAS and reducing wasted ad spend.
From the moment you onboard, we’ll provide personalized, hands-on support every step of the way. We’ll help you set up social loyalty, answer your burning questions, and brainstorm with you in our shared Slack or Google Chat groups.
Our team will help you understand and use Scrollmark to squeeze every drop of ROI out of your socials.
Apparel & Fashion
📒 Send customers catalog
🔖 Answer from FAQ on fitment
📦 Shipping updates from orders
Food & Beverage
🏅 Exclusive social loyalty rewards
🎁 DM-exclusive daily specials
❓ Instant answers
Restaurant & QSR
⭐ Social check-in points
🎉 Loyalty program enrollment
🛎️ Real-time order updates
Beauty & Self Care
💄 Social engagement tiers
✨ Personalized product matcher
📅 Automated appointment booking
Franchisee Businesses
🏪 Local franchise finder
🌟 Customized location promotions
🎉 Local event promotions
Sports & Entertainment
🏆 Exclusive content access
🏅 Fan engagement challenges
🎫 Quick ticket assistance
Baby Brands & Child Care
👶 Milestone photo rewards
🍼 Age-specific product advisor
🚼 Parenting tips subscription
Pets & Hobbies
🐾 Pet photo contests
🐶 Pet care FAQ bot
🏷️ Personalized product alerts
Gaming & Tech
🎮 Social engagement leaderboard
🏆 Deep in-game integration
💻 Game release countdowns
9/10 social teams choose Scrollmark after seeing it in action
