9 ManyChat Alternatives to Get More Conversions from Your Conversations

I've collected 9 alternatives that will allow you to do things like:

• Drive conversions and revenue from social media interactions
• Combine live chat with automated chatbots
• Create automation maps with personalized customer journeys
• Record visitors browsing your website for insights

And more!

‍

1. Scrollmark - for driving conversions with automated social media interactions

Scrollmark is a social direct response platform designed to help you drive conversations and conversions on autopilot.

With Scrollmark, you can craft custom automation 'Journeys' based on specific conditions. AI-enhanced chat features work hard to make those sales on your behalf.

It's perfect for brands that want to engage users, drive conversions, and dish out personalized interactions without breaking a sweat.

If you want to get your social media conversions up while saving time and resources, Scrollmark should be your new BFF.

‍

Scrollmark vs. ManyChat: What's the difference?

Scrollmark has its own thing going on with the focus on automated, goal-driven interactions.

Unlike ManyChat, which mainly offers chatbot services for Facebook Messenger, Scrollmark's playing the field, spreading across Instagram, Twitter, and getting cozy with the cool kids at TikTok, Twitch, you name it.

The platform’s intuitive design makes setting up complex automation Journeys a breeze.

You can send your audience on highly personalized paths triggered by simple interactions like comments, likes, follows, and DMs.

But the real showstopper is the AI-enhanced chat component.

It can be tailored to specific goals like driving sales, recommending products, or providing customer support.

And it knows just what to say and when, turning those casual lurkers into eager beavers clicking and buying.  

‍

You should choose Scrollmark if...

• You’re an eCommerce brand, ad agency, content creator, influencer marketing agency, game publisher, or tech startup looking to turn social media buzz into a revenue storm.
• You crave that advanced, condition-based automation finesse that dials in your engagement with precision.
• You're all about AI that walks the walk, driving sales and customer satisfaction with a personal touch.
• And if you're over the ManyChat scene and want something with a bit more muscle – a full toolkit to amp up your direct response game on social media.
• ‍

2. Chatfuel - for natural language processing on Messenger

Chatfuel is a popular platform for building chatbots for Facebook Messenger and Instagram without coding.

This platform's all about taking the reins of customer service, jazzing up user engagement, and dishing out tailor-made content.

Chatfuel's made for the masses, turning bot building easy, no matter your tech chops.

‍

Chatfuel vs. ManyChat: What's better?

Chatfuel and ManyChat both are duking it out on Facebook Messenger, but Chatfuel stands out with its focus on ease of use.

While ManyChat throws a wider net for its user base, Chatfuel is particularly favored by media companies, influencers, and brands for its natural language processing chops.

Chatfuel serves up conversations that feel more tuned-in, personalized, and engaging than your average bot banter.

And the toys! Chatfuel's packed with nifty plugins and integrations like Zapier, Calendly, and Stripe, turning mundane tasks like order processing and appointment scheduling into a breeze with automation.

Diving in is a cakewalk with its slick interface and customization depth.

You don't need to be a code jockey to get your chatbot up and running.

But if you want to unlock the real magic, a little tech know-how goes a long way.

There's even a freebie plan for the small players just starting to dip their toes in.

But keep your eyes peeled:

Once you start packing in the subscribers, the price tag might give you a start.

If you're dreaming of ultra-custom bots, you might bump into some walls.

And for the full bells and whistles experience, you might find yourself needing a few third-party add-ons.

‍

You should choose Chatfuel if...

• You're an individual influencer, media company, or brand itching for a chatbot that talks the talk with some serious natural language flair.
• You crave a bot that's as unique as your brand, one that can juggle complex chit-chats with users like a circus pro.
• You're on the hunt for a playground of integrations and plugins that'll pump up your chatbot's muscles way beyond the Messenger gym.
• You don't mind rolling up your sleeves and diving into the nitty-gritty to get those top-tier, fancy features dancing to your tune.

‍

3. Customers.ai - for multi-platform messaging automation

Customers.ai is a chat marketing platform that's jazzing up how businesses gab with their clientele across Facebook Messenger, SMS, and web chat.

It's designed to help marketers create, launch, and manage chatbots for marketing, sales, and customer support without needing to crack open a coding manual.

‍

Customers.ai vs. ManyChat: How do they stack up?

Customers.ai sets itself apart from ManyChat with its OmniChat technology, which allows users to juggle all the messenger conversations across different platforms from one slick dashboard.

This multi-platform approach makes sure you're chatting up your customers wherever they hang out, no tool-switching headaches involved.

And let's not skim over the goodies Customers.ai packs: snazzy chatbot templates, lead-generation tools, and CRM tie-ins that turn this platform into a full-blown marketing heavyweight compared to ManyChat.

Customers.ai also rocks a user-friendly interface and some beefy automation tools.

There's even a free plan on the menu for businesses taking their first baby steps into the big, bad world of chat marketing.

Sure, if you're craving the fancy stuff, you might need to shell out for the ritzy plans - quality has its price tag.

With its Swiss Army knife of features, Customers.ai might be a tad more to chew on than some other focused solutions.

And the integrations, while helpful, may not cover every need you've got tucked up your sleeve.

‍

You should choose Customers.ai if...

• You're looking to manage multiple messaging platforms under one roof for a smooth, suave customer chat experience across Facebook Messenger, SMS, and web chat.
• You're focused on lead generation and want a tool that comes with built-in features to woo and win those prospects.
• You require a tool that plays nice with your other systems and platforms, especially CRM, to keep the data flowing and insights sharp.
• You're looking for a more comprehensive marketing solution, not just a chatbot, to jazz up your overall digital marketing strategy.

‍

4. Tidio - for combining live chat and bots for website interaction

Tidio is a live chat and chatbot service that combines a whole circus of communication channels like email, Messenger, and live chat, all under one big top.

Tailor-made for the small and medium businesses looking to whip their customer service and sales into shape, Tidio is known for its ability to provide nifty automation and zippy responses to visitor inquiries.

‍

Tidio vs. ManyChat: What's better?

Tidio steals the spotlight from ManyChat with its combination of live chat and chatbots to provide a seamless customer service experience that ManyChat's solo social media messenger act just can't match.

The blend of live chat and automated bot responses means you can provide immediate assistance while also handling common questions efficiently.

While ManyChat focuses on social media messenger automation, Tidio offers a comprehensive chat solution that plays nice with your website's live chat system, supports email, and juggles other messaging apps.

Its real-time visitor monitoring  is like having eyes everywhere, catching customers at just the right moment to swoop in and dazzle them into conversion. Starting up conversations at critical moments leads to a jump in conversion rates.

And its easy-to-use chatbot builder helps in quickly setting up automated responses for common inquiries.

Setting up your Tidio is a breeze with its user-friendly interface.

Tidio has a free version for the up-and-coming businesses just starting to strut their stuff in the big top.

Yet, for those seeking the high-wire features, be prepared to shell out for the premium seats.

And while Tidio juggles a lot, it might not have the fanciest AI tricks up its sleeve compared to the big-league platforms.

Its integrations are like a strongman – impressive, but they might not lift every niche need.

‍

You should choose Tidio if...

• Customer support is your headline use case, and you need a tool that can manage inquiries with grace, whether through live agents or automated assistants.
• You're scouting for a chat solution that’s a juggling act of live chat and automated chatbots, all in one ring for your website.
• You're interested in a user-friendly platform that can be quickly integrated and customized to match your site's look and feel.

‍

5. Freshchat - for AI-driven customer messaging and engagement

Freshchat is a modern messaging software built by Freshworks and is designed for teams itching to dazzle customers across websites, apps, and the social media.

It tries to provide a seamless and contextual chat experience for customer support, sales, and marketing.

‍

Freshchat vs. ManyChat: Are they similar at all?

Freshchat struts its stuff with a flair for conversational AI and laser-targeted messaging, leaving ManyChat's Facebook Messenger shenanigans in the sawdust.

While ManyChat is widely used for Facebook Messenger marketing, Freshchat shines across multiple platforms, complete with features like triggered messages, contextual conversations, and a self-service knowledge base.

Its AI-powered chatbots and smart plugs for integration into various CRM and sales software make it an ideal solution for businesses looking to add color to customer experience and support.

The intuitive interface makes it easy to segment audiences, letting you zero in on your audience and hit 'em with targeted messages that stick.

Plus, hooking up with other business tools and diving into a treasure trove of knowledge right from the chat window? That's the kind of magic trick we live for.

Another thing we really like about Freshchat is that it’s scalable enough to meet the needs of businesses of all sizes.

Just a heads-up, though:

The really snazzy features might have you reaching for your wallet to upgrade.

Small outfits just looking for the chat basics might find it a bit too high-flying for their taste.

And if you're aiming to master all its tricks, you might find yourself on a bit of a learning tightrope.

‍

You should choose Freshchat if...

• You're after a messaging tool that's more than just a chatbot, with AI sharp enough to slice through the dullest of conversations.
• You're looking for a seamless sidekick to your CRM and sales toolkit, a real team player in the customer engagement and support league.
• You want to hit the bullseye with triggered messages and pinpointed chats that make every customer feel like the star of the show.
• And if you're all about empowering your audience with a knowledge base they can dive into anytime, reducing the load on your support team.

‍

6. Drift -  for B2B conversational marketing and lead qualification

Drift is a conversational marketing platform that’s actually a triple threat with live chat, video, and chatbot services.

It's designed to help businesses throw the one-two punch of real-time connection and personalization, speeding up the sales process like never before.

Drift is particularly known for its focus on B2B companies and its ability to turn website traffic into qualified meetings and sales conversations.

‍

Drift vs. ManyChat: Which one stands out?

Drift differentiates itself from ManyChat by positioning itself as a "Conversational Marketing Platform," focusing on turning conversations into conversions, particularly in the B2B space.

Unlike ManyChat's broader approach, Drift specializes in real-time messaging and is known for its innovative features like Drift Video and intelligent chat routing to the right team member.

Drift tries to cut down all the unnecessary jabber in the sales cycle.

B2B businesses that are looking to jazz up their sales funnel, make each customer feel like they're the only one in the room turn to Drift for its targeted messaging and a knack for providing a personalized customer journey without getting nosy.

Our time with Drift revealed its strength in engaging prospects in real-time with a highly personalized approach.

The Drift Video feature allows you to create and share videos within chats, adding a personal touch that improves engagement rates.

Drift is also known for their high-quality customer support and resources so if you run into any trouble, you’ll be in safe hands.

Just a couple of things to watch out for:

The price tag might have you punching above your weight, especially if you're a smaller business or after the fancy moves.

If you're not duking it out in the B2B arena, Drift might be more muscle than you need.

And get ready to put in some training hours; this platform's got some complex moves to master.

You should choose Drift if...

• You're a B2B company focused on conversational marketing to qualify leads more effectively and shorten the sales cycle.
• You've got a taste for the personalization and real-time engagement, wanting a tool that's in it to win it.
• You're keen on adding some flair with video messaging, making your chats more than just a text tussle.
• You're looking for a platform that intelligently routes conversations to the right team members, making sure every lead is in the best hands.

‍

7. Intercom - for comprehensive customer communication across lifecycle stages

Intercom is an all-in-one customer chat platform that's got a bit of everything for ramping up your business's customer engagement and support game.

It's widely recognized for its jack-of-all-trades take on handling everything from sales and marketing to customer support, providing a personalized and scalable approach to customer interactions.

‍

Intercom vs. ManyChat: Which works better?

Intercom stands a head taller than ManyChat by offering a full-blown communication platform, designed for a wide range of use cases from customer support to engagement and marketing.

It's a complete suite of tools for targeted messaging, customer support, and CRM.

Intercom's strength is its ability to provide personalized, real-time conversations.

It keeps an eagle eye on the who's who with its tracking and analytics. Detailed user insights help you get the skinny on your users so you can slice up your audience just right.

You can tailor your communication strategies based on user behavior and preferences, leading to more personalized and impactful interactions.

And the platform's adaptability allows it to fit right in with various business sizes and types, from startups to large enterprises.

In-app messages, email campaigns, a help desk—it's got the whole kit and caboodle for keeping those customer relationships thriving throughout the entire lifecycle.

But, if your wallet's on the lean side, Intercom's price tag might make you wince.

And if you're after a no-frills chat, this might be like bringing a cannon to a pillow fight.

Plus, diving into all it offers might eat up more time than a long, lazy Sunday.

‍

You should choose Intercom if...

• You're hunting for a communication platform that does it all - from email marketing to in-app messaging and customer support.
• You're keen on getting the skinny on your users, turning that intel into communication strategies.
• Personalization's your jam, and you want to hit every user chat like a bullseye.
• Your business is ready to grow and change, and you need a tool that's up for the ride, no matter where it's headed.

‍

8. Zendesk Chat - for integrated live chat and customer support ticketing

Zendesk Chat, a neat little piece of the Zendesk family, is a live chat solution that allows businesses to connect with customers in real-time on their websites.

Their whole idea is to make customer support and engagement something you don't sweat over by providing immediate, accessible assistance to visitors and customers

‍

Zendesk Chat vs. ManyChat: What's the difference?

Zendesk Chat focuses on live chat support, cozying up with Zendesk’s own ticketing system for a smooth handoff when things get a bit too hairy for just chat.

Unlike ManyChat, which is primarily geared towards chatbot creation and social media messaging, Zendesk Chat is designed to liven up customer support with real-time interactions.

The deep integration with Zendesk support ecosystem and ability to convert chats into tickets makes sure every customer whisper gets the attention it deserves, nothing slipping through the cracks.

The interface has got this user-friendly vibe that doesn't leave you scratching your head and you can provide quick responses to customer inquiries.

Sure, it's not juggling the social media abilities like ManyChat, but as a cornerstone in the Zendesk fort, it's a solid piece of the customer service puzzle.

But keep your eyes peeled:

If you're after full-blown chatbot wizardry, you might need to buddy up with some other tools.

The fancier tricks are saved for those willing to pony up for the pricier plans.

And really, to get the best out of it, you're looking at going all-in with Zendesk.

‍

You should choose Zendesk Chat if...

• You're already part of the Zendesk tribe or thinking about joining, it's like the missing piece of the puzzle waiting for you.
• Live chat that's got your back in the customer support arena sounds like your cup of tea.
• You're all about keeping things neat, tidy, and tracked with a ticketing system.
• You're after  a user-friendly platform and gets your support team firing on all cylinders.

‍

9. Smartsupp - for live chat with visitor video recording insights

Smartsupp is a nifty tool for live chat, chatbots, and video recording, all about giving your customer service a bit of a personal touch and cranking up those sales on your website.

Businesses are digging it for the face-to-face feel with visitors and getting the scoop on what they're up to with those video sneak peeks.

Smartsupp vs. ManyChat: What's the difference?

Smartsupp sets itself apart from ManyChat by offering a unique combination of live chat, chatbots, and video recordings of visitors.

This triple threat allows businesses to not only interact with customers in real-time but also understand their behavior on the site through video recordings.

Unlike ManyChat's focus on social media messaging, Smartsupp is designed to spice up website customer interaction, offering a more personalized and insightful approach to customer service and engagement.

We were particularly impressed by the video recording feature, which provides valuable insights into customer behavior and what trips people up on your site.

The chat's a breeze to use, too — very intuitive, allowing for quick and effective communication with visitors.  

And those bots are handy for batting back the common questions without breaking a sweat.

Sure, it's not hobnobbing with the social media crowd like ManyChat, but for getting up close and personal on your website, Smartsupp's got the goods.

But keep in mind:

Smartsupp chatbot's no brainiac, especially if you're used to the fancier types.

It's pretty much sticking to chat and video, so don't expect a Swiss army knife of marketing tools.

And if you're riding on the free plan, you might bump into a few walls with chat history and video features.

‍

You should choose Smartsupp if...

• You're keen on not just chit-chatting but also playing detective with those video recordings to see what's shaking on your site.
• Insights are your bread and butter, and you want to get down to the nitty-gritty of customer interactions to smooth out any rough spots.
• You're after a combo of live chat and bots to keep things humming along smoothly with a bit of real-time banter and automated responses.
• And if your main stage is your website rather than spreading yourself thin over social media, Smartsupp's where it's at.

‍

Final thoughts

The tools we listed here are the ones we have experience with and like the most. Almost every tool has a solid alternative that you may like more.

I also want to highlight valuable, free resources that aren't tools but can give you a leg up in understanding and improving your customer interaction strategy:

1. Chatbot University by Customers.ai: Provides free tutorials, tools, and resources for chatbot development, covering basics to advanced marketing strategies. It's a comprehensive platform for learning with industry and use case-specific tutorials and a YouTube channel for additional learning videos.
2. Botwiki: A collection curated by Stefan Bohacek, offering creative bot examples, tutorials, and resources. It includes network-specific resources for various platforms and general resources like programming tutorials and APIs.
3. edX: A trusted educational platform offering numerous chatbot courses from IBM. It provides detailed learning paths for various aspects of chatbot development, including programming with Watson Services and building AI-powered chatbots.

So that’s it. If you’re just finding out about the tools but unsure what’s the right way to get conversions from conversations, we also have a simple guide.

Let me know your thoughts on Twitter, and as always, all my best.