Success stories

Social engagement with business results

In their own words

Meet the people turning social conversations into customer relationships.

Laura DiGiovannaHead of Marketing

From social followers to customer connections

Laura DiGiovanna and Mike Simmons explain how 260 connects its social community to email marketing and brings marketing and customer care together.

Watch the film
Gianna OrmondeSocial Media Manager

From a national audience to a local studio

Gianna Ormonde shares how a lean team gives prospective members the right local answer and builds interest before a studio opens.

Watch the film
Jesse LopezOwner-Operator

Turning social conversations into booked trials

Jesse shares how Scrollmark answers questions in XGT’s voice, captures leads in ClubReady, and uses audience insights to shape the next campaign.

Watch the film

Explore the results

260 Sample Sale turns social conversations into lasting customer connectionsHow 260 Sample Sale connects social conversations to consented Bloomreach profiles, existing loyalty, and a shared home for marketing and customer care.
27,888 journeys completed in 12 months
Sequel Brands connects a national social audience with the right local studioHow Sequel Brands uses studio-specific answers to turn Pilates Addiction's national social audience into local interest and preopening leads.
77 studio records powering local answers
Grocery Outlet engages shoppers one on one, without growing the teamHow Grocery Outlet orchestrates journeys across 350+ stores, turning comments and DMs into app downloads, loyalty signups, and purchases.
2,787 followers gained
One Cozy Earth journey collected thousands of first-party emails from socialHow one journey replied to 61,700 comments, DM'd every entrant, and grew Cozy Earth's email list by 3,600+ while saving 736 hours of manual work.
3,600+ emails collected
XGT Fitness nets a 3,182% ROI from social journeysHow a two-person gym engages every comment and DM in real time, routes leads into ClubReady, and nets a 3,182% ROI from social.
2–4 new memberships a month
Sleep Country runs 700% more customer conversations, in two languagesHow Sleep Country orchestrates bilingual customer conversations across Instagram, TikTok, and Facebook, and now carries 700% more of them.
300+ stores from one inbox

Let's Get Social

Let's talk about your data, content, integration, and CX needs.