Your brand voice, on every thread
The Reputation Engine responds to every comment and DM automatically, grows reviews and UGC after every post, and starts the journey that fits the conversation.
Automations for the conversations you plan. Agents for the ones you can't.
Grow local reputation
Orchestrated campaigns that drive reviews, comments, and UGC after every piece of content across local accounts.
Inbox that keeps moving
Complex issues escalate to CX, partnerships, or the right team. High-intent conversations trigger sales flows.
Context that compounds
The Reputation Engine builds customer profiles with funnel stage, sentiment, and attribution, so every next message feels personal.
Learn about Social CRMTurn reputation into revenue
When buyers show intent in comments or DMs, the Reputation Engine qualifies them, recommends products, answers questions, and sends the messages that drive attributable visits and sales.
Learn about Social Commerce
See the patterns hiding in your comments
The Reputation Engine feeds every conversation into the Social Content Index, which turns thousands of replies into a simple breakdown of what people love, what they're buying, and what they want changed.
Explore the Social Content IndexWin followers, convert to customers
The Reputation Engine automates first responses with brand-aligned playbooks, maps each person to a persona, and takes the right next step to deepen the relationship.
Listen
Track comments, DMs, tags, and mentions the moment they happen, so no conversation goes cold.
Contextualize
Identify the person as an influencer, buyer, or first-time commenter, then choose the right next step.
Engage
Draft and send replies in your brand voice, route the hard questions, and trigger sales and loyalty journeys.
Loop
Follow up, personalize, and re-engage, so one interaction becomes a relationship.
One platform, three products
Let's Get Social
Let's talk about your data, content, integration, and CX needs.