Give your social relationships first-party status
Every follow, comment, DM, and preference, linked to a customer profile and synced to your CDP, ready to trigger campaigns across your stack.
Build profiles from zero-party data
One profile per person
Unified customer profiles built from contact info, preferences, sentiment, and behavior, updated with every new interaction.
Segment and retarget smarter
Create high-intent audiences from social engagement signals and trigger better ads, offers, and automations.
AI tagging, trained in plain English
Train it with natural prompts
Just tell our AI what to watch for, like "tag people who mention jean shorts" or "flag any shipping complaints."
Dynamic tags from linked data
Scrollmark's AI uses your product catalog and brand knowledge to auto-tag comments and DMs with contextual labels.
Trigger omnichannel campaigns from social
Every customer signal is processed immediately by Social CRM, and is synced across your stack in real time.
Trigger journeys across email and SMS
A comment or DM can kick off a welcome series, a winback, or a restock alert the moment intent shows up.
Sync with your CRM or CDP
Social handles, engagement history, product intent, and sentiment flow into the systems your team already uses, through native integrations or webhooks.
Access data from everywhere
Access your data on ChatGPT or Claude using our MCP, and push data to your marketing stack in real time using native integrations.
Meet Social MCPEvery location, one view
Customer profiles, engagement, sentiment, and intent roll up by location and market for multi-location brands.
Social Identity: data you didn't know you had
Individual-level data
Capture emails, phone numbers, birthdays, and more from comments and DMs to build unified profiles in your CDP.
Buying intent and preferences
Tag comments and DMs about SKUs, colors, and sizes as intent data, so you know what to promote, fix, or feature next.
Sentiment signals
Filter and score sentiment patterns in comments and DMs to guide your marketing, product, and merch strategy.
Let's Get Social
Let's talk about your data, content, integration, and CX needs.